Hi
To get started, sign up for a Virgin Pulse account online or download the Virgin Pulse app to your Apple or Android smartphone. Already a member? Simply sign in online or through the Virgin Pulse app. Once you have created your account: Connect a fitness tracker to log your steps, active minutes and sleep. You can sync many devices and apps. 6) If it still does not sync, log out of the Virgin Pulse mobile application (tap the three horizontal lines in the top, left corner of the home screen, and select 'Logout' at the bottom of the menu), and shut down the application. 7) Uninstall the Virgin Pulse app from your phone.
As you know, Health and Activity data should sync automatically from your Apple Watch to the Activity app and Health app on your paired iPhone:
The following steps may help (I appreciate that you have already tried some of them):
If you are sharing an Apple ID with another user, then stop doing so.
- For Activity tracking and reporting and various other features and services to work as intended, each person should each have a separate Apple ID and be signed in accordingly on their own devices.
If you have not yet done so, update your iPhone and Apple Watch with any available software updates, starting with your iPhone (begin by making a backup):
On your iPhone, go to: Settings > Privacy > Motion & Fitness - check that both Fitness Tracking and Health are enabled.
On your iPhone, in the Watch app, go to: My Watch > Privacy > check that both Fitness Tracking and Heart Rate are enabled.
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Close certain apps and then restart (normally) both your iPhone and your Apple Watch:
- Close the Watch app, Activity app and Health app (if open) on your iPhone:
- Double-click the Home button, then swipe up on each app preview to close the apps.
- Turn both devices off together, then restart your iPhone first:
If you use your Apple Watch separately when tracking workouts, then, after your Apple Watch is brought back into Bluetooth range of your iPhone after a workout, check that your devices are reconnecting via Bluetooth:
If you have previously used any third-party fitness tracking, sleep tracking or heart rate monitoring apps:
- Check the developers' support resources and/or contact the developers to check for any known issues affecting how data is shared to the Health app on your iPhone.
Check whether there is an active or paused session within any of them. - If there is, then end that session from within that app on your Apple Watch.
- If in doubt, it may help to remove any such third-party apps from your Apple Watch, at least temporarily.
If the issue persists, unpair and re-pair your Apple Watch again:
- The Watch app on your iPhone takes a backup of your watch automatically when unpairing via the app.
- Initially choose to Restore from Backup during set up (most data and settings will be restored, with some exceptions, such as Apple Pay cards, passcode).
- If the issue persists, consider instead unpairing and setting it up as a new watch.
If the issue still persists, then it may next help to unpair your Apple Watch, make an encrypted back up of your iPhone, restore it to factory settings (with a fresh copy of iOS) and then re-pair your Apple Watch:
- Unpair your Apple Watch via the Watch app, with your devices connected via Bluetooth:
- Make an encrypted backup of your iPhone.
- This is very important, in order to retain historic Health and Activity data.
- iCloud backups are encrypted as standard.
- When backing up using iTunes, backups are only encrypted if the option to 'Encrypt iPhone backup' has been selected:
- Restore your iPhone to factory settings via iTunes on a computer:
- Restore your iPhone from the encrypted backup:
- Re-pair your Apple Watch, choosing to Restore from Backup or to set up as a new watch during set up:
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If the issue still persists, then I suggest that you contact Apple Support (remote diagnostics and/or mail-in service may be available, if required), make a Genius Bar reservation or visit an Apple Authorised Service Provider for assistance:
- US: Apple Watch Service Answer Center - Apple Support
- Elsewhere: Apple - Support
Jan 8, 2018 6:09 AM